Privacy Policy

Last Drop Plumbing & Rooter ("we," "us," or "our") operates lastdropla.com and provides plumbing services in the San Fernando Valley, California. This Privacy Policy explains what information we collect when you visit the site or contact us, how we use it, and the choices you have.

Information we collect

We collect information you provide directly when you call, text, fill out a form, request a quote, or schedule a service. This typically includes your name, phone number, email address, service address, and a description of the work needed.

We also collect basic technical information automatically when you visit the site, such as IP address, browser type, pages viewed, referring URL, and approximate location. This is used for security, performance, and aggregate analytics.

How we use information

• To respond to inquiries and schedule and perform plumbing services.
• To send service-related messages such as appointment confirmations, dispatch updates, and invoices.
• To follow up after a job and request feedback or reviews.
• To improve the website, its content, and our service offerings.
• To comply with legal obligations and protect our rights and the rights of our customers.

We do not sell your personal information. We do not use it for unrelated marketing without your consent.

Sharing

We share information only with service providers we use to operate our business: scheduling and dispatch software, phone and SMS providers, payment processors, accounting software, and analytics tools. These providers are contractually limited to using the information to perform their service for us.

We may disclose information when required by law, in response to a valid legal request, or to protect our rights, property, or safety.

SMS / text messaging

If you provide your phone number, we may send you transactional SMS related to your service request (appointment confirmations, technician en-route updates, invoices). Standard message and data rates may apply. Reply STOP to opt out at any time. We do not share SMS opt-in data with third parties for marketing purposes.

Cookies and analytics

We use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use the site. You can disable cookies in your browser settings; some features of the site may not work as expected without them.

Your choices and rights

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we hold about you, request deletion, and opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us at [email protected] or call 818-292-3330.

Data retention and security

We retain customer information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect the information we collect.

Children

Our services are directed to adult homeowners and property managers. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Material changes will be highlighted on the site.